Frequently Asked Questions
Everything you need to know about our gourmet cookies and delivery.
How are your cookies shipped to ensure freshness?
Our cookies are baked to order and packaged in airtight, premium tins or boxes. We use expedited shipping methods to ensure they arrive at your doorstep tasting as fresh as if they just left our oven.
Do you offer vegan or gluten-free options?
Yes, we believe everyone deserves a treat! We offer a selection of plant-based and gluten-free cookie flavors that maintain the same rich, buttery taste Félix & Norton is famous for.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a preferred delivery date. This is perfect for planning birthdays, anniversaries, or corporate gifting in advance.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with quality, please contact our support team within 24 hours for a replacement or refund.
Do you provide nutritional information and allergen warnings?
Yes, full nutritional facts and ingredient lists are available on each product page. Please note that our cookies are prepared in a facility that handles nuts, dairy, and wheat.
Do you offer corporate gifting or bulk discounts?
We do! We offer customizable packaging and tiered pricing for large orders. Please visit our Corporate Gifting page or contact our sales team for a personalized quote.