Returns & Exchanges
Due to the perishable nature of our gourmet cookies, we are unable to accept physical returns once a delivery has been completed. However, if your order arrives damaged or fails to meet our high quality standards, we are committed to making it right through a replacement or credit.
Contact Support
Reach out to our customer care team within 24 hours of receiving your order if there is an issue with your cookies.
Provide Proof
Submit a clear photo of the product and the packaging to help us understand the quality concern or shipping damage.
Review Process
Our team will review your request immediately to verify the claim against our freshness and safety protocols.
Resolution
Once approved, we will issue a full refund to your original payment method or ship a fresh batch of cookies at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing